Network Reliability

99.9% network reliability is based on the percentage of time on average that the CoMPAS X-Stream network is working at optimal performance within a given month. The following factors can impact the network and are not part of this calculation:

Demand Maintenance:

Any unscheduled event where the network had to be taken down to restore service.

Includes: damaged cable/connector, vandalism, new construction, construction repair, node optimization, and backup power source failed.

Scheduled Maintenance:

A maintenance event where the network will need to be taken down (usually scheduled within 12am-6am maintenance window).

Includes: network testing and preventative maintenance.

Hybrid Fiber Coax:

Any non-Power or Maintenance related event.

Includes: damaged cable/connector, cleared headend problem, vandalism, new construction, construction repair, optimization, and EOL testing.

Outages beyond the control of CoMPAS X-Stream are not part of this calculation and are as follows:

Storms:

Acts of God that cause damage to CoMPAS X-Stream’s infrastructure and outages to CoMPAS X-Stream customers.

Fiber Cuts:

Outside construction that inadvertently cuts CoMPAS fiber lines and causes outages to CoMPAS X-Stream customers.

Commercial Power Outage:

Any event related to a commercial power outage caused by the utility company.